The Hair Parlour | Salon Policies
Cancellations and Rescheduling
We require 24 hours notice for any cancellations. Appointments cancelled within 24 hours of the appointment time will be charged 100% of the cost of the services booked. This balance will need to be paid in full before scheduling further appointments. All appointments require a valid card on file in order to book.
If you need to reschedule, please call the salon at 760-529-5947. If you’re reaching us outside of business hours, leave a message with your contact information so we can follow up with you. We are not able to see or reply to messages sent to our automated appointment confirmation number, so please do not text that number if you need to communicate with us.
In the event that you are running late for your appointment, please reach out to us as soon as you think you won’t be on time. If you are more than a few minutes late, we may not have time for your service and will have to charge you for the missed appointment. This is to ensure that we are able to respect appointment times for the guests scheduled after you.
Please ensure that you have followed any hair prep directions that are detailed in the form we sent you for your service. Failure to follow the directions may result in additional charges for styling or washing, or we may be unable to take your appointment at that time slot.
Service Guarantee
If you need any adjustments made to a service that you received in the salon, please call or email us within 7 days of your appointment and we will work with you to find a time to get you back in. Any adjustments requested after 7 days are not considered to be corrective, and will be charged accordingly. All services are non-refundable.
Some desired color results may take more than one appointment to achieve. Additional services to achieve that goal are not considered a redo and will be charged accordingly. Corrective color and grey blending usually require more than one service to achieve desired results. Your stylist will discuss a treatment plan with you during your initial appointment.
Product Guarantee
Any lightly used product purchased from us can be exchanged for another product of equal or lesser value within 30 days of purchase. If you need any clarification on how to use a product, please reach out to us and we can get further information from your stylist.
Vish Color Management
At The Hair Parlour, we are committed to providing you with the highest quality service while being mindful of our product waste. That is why we are thrilled to integrate Vish Color Management!
What this means for you:
Perfect Consistency: Vish remembers your exact history, meaning your signature look is identical every single time.
Fair, Transparent Pricing: Each color service includes a set amount of product for average hair length and density. Any product that exceeds this amount will be charged at the cost per gram used. This ensures that you are only charged for exactly the amount of product needed.
Eco-Friendly Impact: This technology reduces our salon's color waste by up to 80%, helping us keep our footprint small.
It’s important to keep this in mind while booking, as your service cost may be higher than the base price. We are happy to provide a complimentary consultation if you would like a closer estimate for your service.
